Refund policy

1. Shipping & Delivery Policy

Coverage & Delivery Timeline

• Pan-India Coverage: We ship products to all major cities, towns, and remote postal zones across India.
  
  
• Dispatch Time: All products are stocked in-house. Orders are processed and dispatched within 24 to 48 hours of order confirmation.
  
  
• Delivery Window: Standard delivery takes approximately 5 to 10 business days from the dispatch date, depending on the destination location.
  
  
• Free Shipping: Free delivery is available on orders exceeding our minimum order threshold. Threshold values are subject to change and may differ between retail and wholesale purchases.
  
  

Express Next-Day Delivery (Gujarat State Only)

• We offer an Express Next-Day Delivery service for select major metro cities within Gujarat.
  
  
• Express delivery charges vary based on order size and location and will be calculated/confirmed via phone consultation with our courier partner.
  
  
• To request express delivery, please contact our customer care team immediately after placing your order.
  
  

2. Order Cancellation Policy

• Cancellation Before Dispatch: You can request to cancel your order at any time before it has been dispatched from our warehouse.
  
  
• Cancellation Refunds:
  
  
  • Store Credit: If you choose a refund to your SANSKRUTIGURUKULAM Account as store credit, 100% of the order value will be refunded with zero deduction.
    
    
  • Original Source Account: If you request a refund back to your original payment method (Bank Account, Credit/Debit Card, UPI), a nominal flat fee of ₹50 will be deducted toward cancellation and payment gateway processing charges. Refunds take up to 10 working days to reflect in your bank account.
    
    
• Cancellation After Dispatch: Orders cannot be cancelled once they have been handed over to the logistics partner. In such cases, standard return procedures apply.
  
  

3. Return & Exchange Policy

7-Day Return Request Window

Mandatory Return Eligibility Criteria

1. The item must be unused, unworn, and unwashed.
   
   
2. The product must be in its original packaging along with all original price tags, safety seals, brand labels, and invoices intact.
   
   
3. Proof of purchase (order ID or invoice copy) must be submitted with the return request.
   
   
4. The product must be securely packaged to prevent any damage during transit back to our facility.
   
   

How to Initiate a Return Process

1. Submit Request: Send an email to gausanskruti@gmail.com or support@mantraushadhi.com within 7 days of receiving the package. Mention your Order ID, reason for return, and clear photographs of the product and outer box.
   
   
2. Approval & Instructions: Once approved by our team, we will provide you with a return shipping label and step-by-step instructions on how to send the package.
   
   
3. Important Note: Products sent back to us without initiating a prior return request will be strictly rejected.
   
   

4. Damaged, Defective, or Incorrect Items

• 48-Hour Inspection & Reporting Window: Please inspect your package upon receipt. If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.
  
  
• Verification Process: Share clear images or an unboxing video showing the damaged portion or wrong product via email to gausanskruti@gmail.com.
  
  
• Resolution: Upon verification, we will arrange a free replacement or issue a full refund without charging any return processing fees.
  
  

5. Non-Returnable & Non-Refundable Items

• Perishable Products: Food items, herbs with short shelf-life, or perishable dietary supplements.
  
  
• Personal Care & Hygiene Products: Opened or unsealed Ayurvedic oils, skincare products, beauty goods, or personal hygiene items.
  
  
• Custom & Personalized Goods: Custom-formulated or special-order items.
  
  
• Hazardous Goods: Flammable materials, liquids, or gases.
  
  
• Promotional Items: Clearance sale items, promotional bundles, or gift cards.
  
  

6. International Shipping & EU 14-Day Cooling-Off Period

• European Union (EU) Right of Withdrawal: Notwithstanding the standard 7-day policy, if goods are delivered to an address within the European Union, customers have the legal right to cancel or return their order within 14 calendar days of receipt for any reason, without justification.
  
  
• The returned item must still meet all eligibility criteria (unused, in original packaging, with tags and receipt).
  
  

7. Refund Approval & Processing Timelines

• Inspection: Once we receive your returned package at our warehouse, our quality control team will inspect the item. We will send an email notification informing you whether the refund has been approved or rejected based on item condition.
  
  
• Approved Refunds: Upon approval, your refund will be automatically processed to your original payment method within 10 business days.
  
  
• Bank Processing Delays: Please allow additional time for your financial institution, bank, or credit card issuer to process and credit the funds to your statement.
  
  
• Escalations: If more than 15 business days have passed since your return approval and you have not received your credit, please contact us immediately at gausanskruti@gmail.com.
  
  

8. Return Return Warehouse Address & Contact Info

Dr. Pala Pharmacy

Virda Vajdi, Kalawad Road,

Near VVP Engineering College,

Rajkot, Gujarat – 360005, India

Contact Channels

• Primary Email: gausanskruti@gmail.com
  
  
• Support Email: support@mantraushadhi.com
  
  
• Official Website: mantraushadhi.com